Communication is an essential skill in life and work.  The Active Listening component has two objectives: first, to introduce the basic skills of assertiveness and active listening, and second, to describe some common un-listening behaviors.  You are invited to practice and strengthen your active listening skills and reflect on the outcomes through the reading's exercises.  You will have the opportunity to reflect on your un-listening habits in order to begin integrating habits that support assertive, clear communication.

The Assertiveness component describes different styles of communication along with each style's costs and benefits.  You will be invited to review what assertive skills you use already and to focus on areas needing further practice.

In this communications course you will learn about power dynamics and ways to resolve conflict in your employment, professional, and personal relationships. You will be utilizing skills learned in previous courses, such as “I” statements and the WIN formula of assertiveness. Part one will discuss formal and informal communications, and how to resolve workplace conflict. Part two explores employee and human rights in the workplace.